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by foxeighter from cleveland hgts ohio

Last Post 226 days, 4 hours Ago


** I CHANGED MY ADDRESS AND MY TELEPHONE SERVICE LAST WEEK... I GOT MY NEW NUMBER.... IT WAS TO BE ON FRIDAY.....5/23/2008. THE SERVICE WAS NOT ON... I CALLED REPAIR SERVICE ON SATURDAY.... "OH.. IT WILL BE WORKING BY 8PM ON SUNDAY, THEY HAVE CHECKED FOR TROUBLE....." AT 7PM ON SUNDAY I CALLED REPAIR AGAIN.... THEY TOLD ME THAT SOMEONE CAME OUT ON SATURDAY BUT MUST HAVE WENT TO THE INCORRECT ADDRESS... THEY CLOSED THE TICKET... SO I HAD TO OPEN ANOTHER TICKET.  I WAS TOLD I HAD TO WAIT UNTIL TUESDAY BY 8PM TO GET MY SERVICE ON...  I TOLD THEM THIS IS NOT ACCEPTABLE...

I TALKED TO 3 MANAGERS... THE LAST ONE WAS NASTY .. MEAN, AND SAID IT IS IMPOSSIBLE ...  I HAVE AN ELDERLY MOTHER THAT LIVES ALONE... SHE CALLS ME DURING THE NIGHT..... HAS BEEN FREAKING OUT SINCE SHE CANNOT REACH ME...

I AM CALLING THE " PUCO" TO COMPLAIN. I FEEL I SHOULD NOT BE PENALIZED FOR A WORKERS MISTAKE...

I AM SWITCHING MY SERVICE TO ANOTHER CARRIER ...

 

14 Comments |  Add a Comment

Member Comments Total Comments: 14
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foxeighter read my blog
May 26, 2008 | 8:24 AM

ANYONE... ELSE HAVE ANY PROBLEMS WITH THEM....

Wernerd630 read my blog view my photos
May 26, 2008 | 11:30 AM

Wait until Time-Warner starts messing with you.

SunnyBeaches
May 26, 2008 | 11:37 AM

Sounds like a real nightmare, foxeighter! That is bull. Haven't had that experience, but this should be taken to the I-Team at Fox 8. That is totally unacceptable. Good luck. Don't blame you for switching at all. Go to the I-Team, and make them look like the idiots they were with you!

lostinohio read my blog view my photos
May 26, 2008 | 7:57 PM

this is unheard of and stupid,i know a long time ago,i was having problems with my phone,(dont remember what service)i called and they said it would be a couple of days,i told them i needed it now,i was pregant with my first, they sent someone out that day,, i thought most companies had a top priority for the elderly and people who had a need disablititis and such i dont blame you for changing either,

caseyjones38 read my blog view my photos
May 27, 2008 | 1:07 AM

Wernerd - You got that right !

rickyw read my blog view my photos
May 27, 2008 | 2:03 AM

why not just give your mother your cell phone number....its not rocket science...even hillbillys have cell phones today

dprin339 read my blog view my photos
May 27, 2008 | 8:44 AM

at&t is famous for stupidness & horrible customer service.

my suggestion is to find another provider & walk away from at&t for good.........

lostinohio read my blog view my photos
May 27, 2008 | 12:09 PM

dprin ur so rite,ever sience they merged with sbc.it seems like everything went awry,i dont even know what other company;s are out there,i know i hear about vonyouge(spelt wrong i know) but im sure there is something out there,ps ricky w.maybe he dont have a cell phone, just a thought

dprin339 read my blog view my photos
May 27, 2008 | 2:02 PM

lost, sbc was just as bad, sometimes even worse. lol

vonage is pretty great, but you have to have a broadband connection for it to work.

sometimes there is a sound quality problem, but it's really not big deal. other than that, if you lose your power or your internet connection, you lose your phone. but, you can program it so that all calls route to your cell phone if that happens.

i like it, it's cheap & it's pretty reliable.

polarbear_88 read my blog view my photos
May 27, 2008 | 4:57 PM

Avoid Vonage and Time Warner like the plague. You are not getting a real phone. With an IP phone system like that, your calls are sent over a broadband interent connection instead of the regular phone lines. If your internet connection is down or the power goes out, you're SOL for a phone. Remember the blackout a few years back?

For home phone, just stick with a regular landline, from a company other than ATT.

lostinohio read my blog view my photos
May 27, 2008 | 9:59 PM

lol dprin your rite,tho i never had to many problems,yes i have heard that vonage is not great because of the power thing,i also have a friend that was telling me that evertime her phone would ring,it would disconnect her from the net, ps im still fighting with the new avitar,(it must not like me)lol

polarbear_88 read my blog view my photos
May 27, 2008 | 10:28 PM

I tried to change my avatar earlier and it didn't work. I thought maybe FOX was blocking it on purpose because it was a picture of Keith Olbermann.

rickyw read my blog view my photos
May 28, 2008 | 2:51 AM

anyone who would even consider vonage for phone service isnt smart enough to use a cell phone...enough said

lostinohio read my blog view my photos
May 28, 2008 | 12:14 PM

no polar bear,it ain't just you,i have been trying for days to change mine,it keeps tellin me the lines are outside the box and can not be imported or something like that,no matter what i do that is the message i keep getting,

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foxeighter

divorced. lives in cleveland hgts ohio. works ... has 3 adult children. loves to laugh and watch fox 8. hoping to find a mate this year. any takers ???

Member Since: 1/29/2007